Category: Customer Service

3 Ways Law Firms Can Make Client Review Requests Less Awkward

Positive client reviews are essential, but the process of asking for them can be awkward. By making your requests more natural and straightforward, your law firm can enjoy more meaningful online reviews to boost local authority and consumer trust.

How to Provide Top-Tier Legal Services Remotely

Now that the virtual office is here to stay, it’s time for your law firm to maximize your remote legal services. Focusing on accessibility and confidentiality can build client trust and encourage potential clients to turn to you for legal help.

How to Respond to a Negative Review of Your Law Firm

Negative client reviews can be tricky to handle, but it’s important to keep your responses brief and professional. Potential clients will read your responses to these reviews and decide whether to work with you.

3 Ways to Encourage Positive Client Reviews About Your Law Firm

Positive client reviews are key to growing your law practice, but it may feel awkward to ask each client to review you. By providing an exceptional client experience, assessing client satisfaction, and considering an automated approach, you may find greater success in collecting positive reviews.

Understanding Your Client Journey

Taking some time to create a client journey map is an effective way to make your law firm more client-focused, which often leads to an uptick in engaged and satisfied clients. Customer surveys can provide you with valuable feedback to attract and retain future clients. Here’s how to get started.

Meeting Your Clients Where They Are

The COVID-19 pandemic has drastically changed the business world. As remote work becomes an increasingly popular option, law firms are working hard to continue providing top-notch legal services to their clients while minimizing in-person meetings. Here are some tools that can help.

Law Firm CX Primer: Why Attorneys Need to Re-Think the Client Experience

Customer experience (CX) plays a pivotal role in shaping the way clients view your law firm. By making intentional efforts to improve CX through a series of client-focused steps, you’ll likely see an increase in the number of positive reviews, referrals, and lasting relationships with clients.